Support

Support

Need help with the AutoElite API? We're here to assist you.

Contact Information

Technical Support

For technical questions about the API:

• Email: [email protected]
• Response Time: Within 24 hours on business days

Developer Relations

For partnership inquiries or advanced integration support:

• Email: [email protected]
• Response Time: Within 48 hours on business days

Common Issues

Authentication Problems

If you're experiencing authentication issues:

1. Verify your API key is correct
2. Check that the API key is active (not revoked)
3. Ensure you're including the key in the X-API-Key header
4. For desktop applications, include X-App-Type: desktop header

Rate Limiting

If you're hitting rate limits:

1. Implement caching to reduce the number of API calls
2. Optimize your code to batch requests when possible
3. Contact us if you need a higher rate limit

Data Access Issues

If you're getting 403 Forbidden errors:

1. Check if your API key has the necessary permissions
2. For dealer-specific API keys, ensure you're only accessing data for that dealer

API Status

Check our status page for real-time information about API availability and performance.

Documentation

Can't find what you're looking for in our documentation? Let us know so we can improve it.

Feature Requests

Have an idea for a new API feature? We'd love to hear it! Send your suggestions to [email protected].